A compatible smart device (phone or tablet) and the free Aura Frames app are required to:1.Initially set up a new frame (Setting up a new Aura Frame (VIDEO) on the owner's WiFi network (= the frame requires a constant WiFi connection)2.Control the full set of Aura Frames features 3.Perform network troubleshooting |
A) Setting up a frame for a user that has no smart phone or tablet
A friend or family member will have to assist with their smart phone and our free Aura Frames app. There are two setup options:
Option 1: Setting up the frame at the user's home
If logistically possible, the easiest way would be for a friend or family member to set up the frame onsite, at the user's home. To do so, they will need to follow these steps:
- Install the free Aura Frames app from the Apple or Google Play (Android) App Store
- Create a free Aura Frames account when prompted by the app
- Follow the steps in this video FAQ (Setting up a new Aura Frame (VIDEO)) to set up the frame on the owner's WiFi network
IMPORTANT: the first installation step will ask who the frame is for. Please select "it's for me", not "it's for someone else". The second option will start the gift preparation mode which is not the correct path for setting up a frame on behalf of a different owner. -
Other frame members can also be invited to the frame, and each frame member can remotely:
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- upload photos and videos
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control most of the frame settings, including slideshow intervals, On-Off timer, member invites.
- Exception: changing the frame's WiFi configuration > for data security, any WiFi changes have to be done onsite.
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Option 2: Pre-Setting the user's WiFi connection (Gift Preparation Flow)
Sometimes, it is not possible to set up somebody else's frame onsite. We therefore offer a gift preparation option that allows the giver to pre-load a gift message and photos, and to preset the recipient's WiFi connection in advance.
The frame must be in your possession to preset the WiFi. You will be prompted to plug in the frame during this process, then you'll be prompted to unplug the frame to ensure is is all set for the destination network. You will not see the photos on the physical frame.
Once the final recipient's WiFi credentials are preset, the frame can be sent to the recipient where it will automatically find and connect to the preset WiFi network.
When the recipient plugs in the frame, it will automatically connect to their network.
To pre-set the final recipient's WiFi configuration, please follow these steps:
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Install the free Aura Frames app from the Apple or Google Play (Android) App Store
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Create a free Aura Frames account when prompted by the app
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Create a new frame and select that the frame is for “Someone else”
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Next, select the option "Generate a Virtual Code ":
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Follow the in-app steps to preload a gift message and photos and to invite any frame members you would like to contribute to the gift and frame (More Info about the Gift Preparation: Gifting a Frame - Overview & Preparation)
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Access WiFi Settings (Aura Frames App)
Once the gift preparation is complete, tap the settings icon (⚙️) in the top right corner to open Frame Settings. Then select "WiFi Network" and choose “Preset Recipient's WiFi.”
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Enter the Recipient’s WiFi Details
Carefully enter the recipient’s WiFi credentials. IMPORTANT: Ensure accuracy when typing in the WiFi details. Any errors will prevent the frame from connecting, requiring an invited frame member to change the WiFi settings on-site via the Aura app. This cannot be done remotely!
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Confirm WiFi Setup
The frame will display a confirmation message, showing the recipient’s WiFi network name.
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Repackage and Deliver the Frame
Once WiFi is preset, unplug the frame, repackage it, and send or deliver it to the recipient. When they plug it in, the frame should automatically connect to the preset WiFi network. The prepared gift content (message and photos) will then be displayed.
After the gift is claimed:
Once the frame is connected to the recipient’s WiFi network and the gift is claimed, invited members with the Aura Frames app can continue to manage and update the frame remotely. This allows for a steady stream of new memories and photos to be shared with the recipient.
B) Controlling the frame without a smart phone or tablet
If followed correctly, both the above setup options will end with the frame being connected to the owner's WiFi network without them needing a smart phone or tablet.
Moving forward, the frame can be controlled as follows:
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Owner (no smart device) |
Owners that don't have a smart phone/tablet can use the physical Touch Bar for certain functions: change photos, remove photos, turn frame on / off, play back video audio. |
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Member(s) (invited, with smart devices) |
Invited frame members that use the Aura Frames app on their smart device have control over all frame features as listed in this FAQ. They can - remotely - change certain settings on behalf of the user (On-Off schedule, slide show settings etc) but WiFi connection changes can only be made onsite. |
| If you still need help preparing a frame for a person that may not have access to a smart phone / tablet, please submit a detailed support request and Aura's Customer Care Team will help. |