All Aura Home, Inc. products are protected by a one-year warranty covering any manufacturing or hardware defects. This warranty does not cover faults caused by accident, neglect, misuse, or normal wear and tear. We reserve the right to require proof of purchase and to limit warranty coverage to the country in which the original purchase was made. This warranty applies to products purchased both from Aura Home, Inc. directly (including on Amazon.com) and those purchased from one of our Authorized Resellers.
|Important: If the frame in need of replacement is located outside our official sales territories (currently: US, CA, UK) you may have to provide a shipping address in one of these countries.|
If you encounter any issues with the hardware that are not resolved through troubleshooting or the resources available at our 24/7 Online Help Center, please contact our Customer Service team so we can help.
If we can’t resolve the issue, we’ll guide you through the available warranty options which, at Aura's option, may include a refund, replacement or repair.
Repairs or replacements will use new parts or previously-used parts that are equivalent to new in performance and reliability. If your frame needs to be replaced but the model is discontinued or unavailable, we’ll offer you a similar or better model as replacement. All replacement frames will be new or equivalent to new in performance and reliability. Your repaired or replacement frame will be under warranty for the remainder of your one-year warranty period. No matter what, we’ll do our best to ensure that your photos transfer to the replacement frame seamlessly.