This guide answers common questions about buying, receiving, and using an Aura frame. It covers key topics such as pricing, shipping, technical requirements, and returns.
Does Aura require a subscription?
No. Aura frames do not require a subscription.
All core features are included with your purchase:
- Unlimited photo storage
- Photo and video sharing
- Access to the Aura app
- Ability to invite family and friends to share photos
There are no ongoing fees required to use your frame.
Tap or click a section below to expand and view more details.
>Before you order
Shipping
How quickly can I expect delivery?
Delivery estimates are shown during checkout after entering your shipping address. The available options shown are the fastest delivery methods offered.
Does Aura ship to PO Boxes?
No, we do not ship to PO Boxes.
Does Aura ship internationally?
Yes. Aura frames are available in the US, UK, Canada, Mexico, Germany, and France through local Aura websites, Amazon stores, and retail partners. See: Using Aura Frames Abroad.
Can I ship to multiple addresses?
On the US website, you can ship to multiple addresses using the SplitShip option at checkout. If unavailable, place separate orders for each address.
Choosing a frame
How can I compare different frame models?
See: Overview of Aura Frame Models for a full comparison of sizes, orientation, and features.
Discounts
Why is my discount code not working?
Discount codes cannot be combined with other promotions. See: Promotions & Discount Details.
Privacy
What is Aura’s privacy policy?
See: Aura’s Privacy and Data Collection Practices.
Technical requirements
Do I need a smartphone to use an Aura frame?
A smartphone with the Aura app is recommended for setup and management. You can also upload photos from a computer using the web uploader (photos only).
Does an Aura frame require WiFi?
Yes. Aura frames require WiFi to receive new photos and stay updated. Without WiFi, the frame will continue displaying existing photos but will not receive new ones. See: Technical Requirements.
Warranty
What is Aura’s warranty policy?
All Aura frames include a one-year limited warranty covering manufacturing and hardware defects. See: Aura’s Warranty Policy.
>After you order
Editing or cancelling orders
How can I cancel my order?
Orders can be cancelled within 30 minutes at auraframes.com/purchases.
Can I change my shipping address after placing an order?
No. You will need to cancel the order and place a new one.
Order status
Where can I find my order details and tracking information?
Order details are included in your confirmation email. See: Where is My Aura Frames Order?
Returns and refunds
What is Aura’s return policy?
Frames purchased on auraframes.com and auraframes.co.uk are covered by a 90-day return policy. See: Aura Return Policy.
When will I receive my refund?
Refunds are typically processed within 10 business days after inspection.
Can I exchange my frame?
To switch models, return your frame for a refund and place a new order. See: Can I Exchange My Frame?
Gifting
How do I gift an Aura frame?
After purchase, you’ll receive an email with instructions for setting up and sending the frame as a gift. You can also prepare a gift directly in the Aura app. See: Gifting a Frame: Overview & Preparation.
Price matching
Does Aura offer price matching?
No. Lower prices may occasionally appear through membership retailers.
What if the price drops after I purchase?
Contact support within 5 business days to request a review.
User manual
Is there a user manual?
Yes. A printed manual is included in the box, and a full version is available online. See: Online User Manual.