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Troubleshooting
Information and support on issues with your account, app or frame.
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Aura Help Centre
Troubleshooting
Connection Issues
Previously Connected Frame Showing “Connected – Please Add Photos”
New frame doesn't connect to the WiFi network
Loss of WiFi Connection
Where to find my Aura frame's MAC address?
Issues with Bluetooth
2.4GHz vs 5GHz WiFi Connection
See all 8 articles
Photo Issues
My app or frame doesn't show all photos or videos
Frame displaying photos / videos that I never added
Other Issues
On Screen System Messages
Resetting your Aura Frame (Video)
Finding your Aura Frame's Serial Number
Logging out of your Aura App
How can I reset / change my password?
Need more help?
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