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How it Works

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  1. Aura Help Centre
  2. Troubleshooting
  3. Connection Issues

Connection Issues

  • Previously Connected Frame Showing “Connected – Please Add Photos”
  • New frame doesn't connect to the WiFi network
  • Loss of WiFi Connection
  • Where to find my Aura frame's MAC address?
  • Issues with Bluetooth
  • 2.4GHz vs 5GHz WiFi Connection
  • How can I connect to a Captive Portal Network?
  • Connecting to an Enterprise Network

Need more help?

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