This article explains how to change the WiFi network of a frame that has already been set up. If you need to change the network to connect the frame to a "captive portal network", please read this article instead.
You may need to do this if:
- You changed your router, your network's name, or network password
- You moved the frame to a new location with a new (residential) network
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Note: To ensure that our frames are always secure:
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Follow the steps below to change the WiFi network for your frame:
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Plug in the Aura frame and make sure it is near the WiFi router.
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Open the Aura app, tap on the "A" icon in the top left corner and tap the "+ New Frame" button at the bottom of the page.
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Next, select whether you want to set up the frame for yourself ("It's for me") or as a gift for somebody else ("someone else") and follow the steps to connect your frame to the correct WiFi network.
Change WiFi network workaround:
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Plug in the Aura frame and make sure it is near the WiFi router.
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The frame's display will show a 4 digit number along with the message, "Couldn't join the network 'X.' Please try again in the Aura app."
- Open the Aura app and tap onto the frame in which you would like to change the WiFi network.
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Tap the
icon in the top right corner to open the frame settings, then tap on the WiFi network name next to "WiFi Network":
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Tap "Change WiFi Network" to disconnect from the old/current WiFi network so you can connect to a different network.
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Grant the Aura app Bluetooth permission (you may have to go into your smart device's settings menu) so it can pair with your frame and allow you to select - or manually enter - the new WiFi network name.
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Enter the WiFi credentials and tap "Save" or "Join".
| If for some reason the above does not work - and you can't see your WiFi network - please go back to the Aura app Frame Settings page and tap on "WiFi Network" once again. With some routers (Comcast in particular), it can take 2-3 attempts until the network is displayed in the app. If your third attempt fails, please unplug your WiFi router and try again shortly after your router has fully rebooted. |
Any photos and contributors that had already been on your frame will still be on the frame once you reconnect it using the above workaround.
If your WiFi network still doesn't appear, please ensure that it actually supports the 2.4 GHz standard, before following the below steps.
If your app or frame says "Couldn't join the network "_____". Please try again in the Aura app." or "Unable to connect to WiFi network", please check out our WiFi Troubleshooting FAQ.
If the information in this article hasn't helped you resolve your problem, please submit a detailed support request and Aura's Customer Care Team will help.