This article explains how to change the WiFi network of a frame that had already been set up. For more information about setting up a new frame please use this article.
Whether you've changed the WiFi network in your home or have set up a frame and now want to gift it to someone else, you can connect the previously set up Aura frame to a new 2.4 GHz WiFi network so that it continues to display the selected photos.
| Note: You cannot change a frame's WiFi network remotely and the person that wants to physically change the network needs to be an invited frame member to make the change. |
Follow the steps below to change the WiFi network for your frame:
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Plug in the Aura frame and make sure it is near the 2.4 GHz WiFi router.
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The frame's display will show a 4 digit number along with the message, "Couldn't join the network 'X.' Please try again in the Aura app."
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Ensure your mobile device is connected to the same 2.4 GHz WiFi network that you want the frame to connect to.
- Open the Aura app and tap onto the frame in which you would like to change the WiFi network.
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Tap the "Settings" icon on the top right.
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Scroll down to the "WiFi Network" and tap where the previous network is listed.
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Tap "Continue" to disconnect from the old WiFi network.
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Select or enter the new WiFi network name.
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Enter the password if prompted and tap "Save" or "Join".
If for some reason the above does not work - and you can't see your WiFi network - please go back to the Aura app Frame Settings page and tap on "WiFi Network" once again. With some routers (Comcast in particular), it can take 2-3 attempts until the network is displayed in the app.
If your WiFi network still doesn't appear, please ensure that it actually supports the 2.4 GHz standard, before following the below steps.
Change WiFi network workaround:
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Plug in the Aura frame and make sure it is near the 2.4 GHz WiFi router.
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The frame's display will show a 4-digit number along with the message, "Couldn't join the network 'X.' Please try again in the Aura app."
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Ensure your mobile device is connected to the WiFi network in which you're going to connect the frame.
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Open the Aura app, tap on the "A" icon in the top left corner and tap the "+ New Frame" button at the bottom of the page.
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Next, tap "Set Up New Frame" and follow the steps to connect your frame to WiFi.
Your photos and contributors will still be on the frame once you reconnect it using the above workaround.
If you are having issues with your frame that you can not resolve, please submit a support request so we can assist you further in trouble-shooting.