We currently honor a 45-day Happiness Guarantee* and a 1-Year Manufacturing Warranty for all Aura frames.
If you are not happy with your Aura, you can send it back to us for a full refund within 45-days of the purchase date - no questions asked. The frame hardware is protected by a one-year manufacturing warranty. We handle each case on an individual basis, so if you encounter an issue outside of this window we will work with you to resolve the problem : )
To request a refund or exchange, please visit our Returns Center: auraframes.returnly.com. Enter the email address associated with your order to view your purchase history and select an item for return. If your request is approved, you will receive an email with a prepaid shipping label and instructions. You can exchange your frame for a different color as long as the retail price is the same as your original purchase. To exchange a frame for a different style, please return your frame for a refund and place a new order at auraframes.com.
In the event that you receive a damaged frame or an incorrect product, we will happily replace it. Please contact our Customer Care team and provide your Auraframes.com order number.
*Applies to all Aura frames purchased directly from auraframes.com; does not cover third party retailers or sellers.