Troubleshooting
Information and support on issues with your account, app or frame.
Recommended Articles
Connection Issues
- Gift Recipient can't set up their frame
- Where to find my Aura frame's MAC address?
- Issues with Bluetooth
- 2.4GHz vs 5GHz WiFi Connection
Photo Issues
Other Issues
- On Screen System Messages
- My frame displays a white spinning circle/reboot loop.
- Does Aura offer Phone Support?
- Resetting your Aura Frame
- Finding your Aura Frame's Serial Number