Troubleshooting
Information and support on issues with your account, app or frame.
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Connection Issues
- Gift Recipient can't set up their frame
- Where to find my Aura frame's MAC address?
- Issues with Bluetooth
- 2.4GHz vs 5GHz WiFi Connection
Photo Issues
Other Issues
- My frame displays a white spinning circle/reboot loop.
- Does Aura offer Phone Support?
- Resetting your Aura Frame
- Finding your Aura Frame's Serial Number
- Logging out of your Aura App
- My Frame is not turning on (black display)