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Nearly all questions regarding Aura Frames can be answered in our Online Help Center. We have lovingly created step-by-step guides, videos and how-tos on almost every subject you can think of, allowing you to digest the information at your own pace and at a time and place to suit you. You can also use our intelligent chatbot that is integrated into our system, allowing you to manage your orders, get answers to your questions or help with troubleshooting. |
Do you offer phone support?
We don't offer phone support, but if you need further help, you can submit a written support request from within our Chatbot (type "contact support") or via the "Contact Customer Care" bar at the bottom of our Help Center.
Our team usually responds within 24 business hours, and often within a few hours.
Why don't you offer phone support?
Supporting our customers via email is the most effective method for assisting you. This approach enables us to provide clear and concise information, including pictures, videos, and step-by-step instructions that you can reference at your convenience. Troubleshooting your smartphone or the Aura Frames app is also more streamlined when we communicate via email, as it allows us to focus solely on resolving the issue without interruptions from phone calls.
Additionally, communicating through email helps us maintain detailed records in one centralized location. This streamlines the help process, making it quick and simple for all parties, which explains why we handle a large number of help requests within the first response!
We are committed to assisting you promptly and comprehensively through this channel.