Sometimes, your Aura Frame may experience a reboot loop/white spinning circle. This can happen during a frame update or if you experiencing WiFi issues. During a frame update, you may notice a white loading circle on your frame for a short moment. If your WiFi connection is unstable or disconnected, the frame will display the reboot loop while it tries to reconnect. If it fails to reconnect, you will see a message advising the frame can not connect.
If you are experiencing the spinning wheel continuously, please contact us and provide us with details on how the frame has behaved. We will work to resolve the issue as quickly as possible.
Here are some troubleshooting steps that you can try if you experience the frame reboot loop:
- Check the WiFi connection and ensure that it is stable.
- Power cycle the frame by unplugging it from the power source for 10 seconds and plugging it back in.
If the information in this article hasn't helped you resolve your problem, please submit a detailed support request and Aura's Customer Care Team will help.