You can use the Aura app's "Hide" function to remove individual photos or albums from your frame. Please note that if you "hide" (remove) a photo that had been uploaded by a frame contributor, you will not be able to restore it unless they upload it again.
| Note: once photos have been uploaded to a frame, you can delete them from your smart device and they will still remain on the frame. |
How to remove individual photos from a frame:
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Open the Aura app to view your home screen.
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Tap into the frame in which you would like to remove photo/s.
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Scroll through your individually selected photos and locate the photo you want to remove from the frame. Once the photo has been located, tap on it to view the photo details page and select the "Hide" option below.
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If you want to remove multiple photos from the frame you can do so by tapping on the "Select Photos" button at the top which allows you to check multiple photos.
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Once the photos have been selected tap "Remove" in the top right.
| Note: If you don't want to use the Aura App - and your particular frame has a Touch Bar (Mason, Sawyer, Smith and Carver models) - you can use the Touch Bar to remove photos. |
How to remove multiple photos from a frame (iOS app only)
- Open the Aura app to view your home screen.
- Tap into the frame in which you would like to remove multiple photos.
- Select the "Photos" tab and tap on the pencil icon
- You can now select multiple photos and "remove" them from your frame
How to remove an entire album from the frame:
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Open the Aura app to view your home screen.
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Tap into the frame in which you would like to remove an album.
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Tap into the Album which you'd like to remove from your frame.
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In the top right corner, select the option to "Edit" or "Remove" and confirm "Disable Auto-Add" to remove the entire album from your frame.
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If you'd prefer you can choose to remove individual photos from within an album instead of removing an entire time. To do this, tap into the Album and tap the icon on the top right (three small dots) and select "Hide Photos." Check the photos you want to remove and confirm by selecting "Hide" in the top right.
How to permanently delete a photo (also from your device)
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Open the Aura app to view your home screen.
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Tap into the frame in which you would like to permanently delete a photo from your frame.
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Locate the photo you want to delete and tap twice to view the photo in full display on your device.
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To delete the photo from the Aura app. iOS: Tap on the trash can at the bottom before confirming that you want to delete the photo. Android: Tap the three lines in the lower right corner. Then tap the trashcan icon.
| Note: this will delete the photo from the Aura App, the frame and from the photo library on your smart device (phone / tablet) |