Troubleshooting
Information and support on issues with your account, app or frame.
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Connection Issues
- Gift Recipient can't set up their Frame
- Where to find my Aura frame's MAC address?
- Issues with your Bluetooth connection
- 2.4GHz vs 5GHz WiFi Connection
Photo Issues
Other Issues
- Does Aura offer phone support?
- Resetting your Aura Frame
- Untitled
- Logging out of your Aura App
- Frame not turning on (black display)
- Resetting your Aura Account password