My frame won't connect to WiFi. What should I do?

Try the steps below. If you still can't connect, contact Aura Support for help.

1. Confirm your phone's Bluetooth is turned on and you are connected to your home WiFi network.

First, double check that your phone has Bluetooth enabled and that you are connected to WiFi. Make sure you are standing close enough to the frame to enable the bluetooth connection to work, and confirm that the WiFi router does not have additional security features enabled that prevent Aura from joining the network such as MAC address filtering.

2. Make sure your WiFi network is 2.4GHz.

Aura only supports 2.4GHz WiFi, so if you are connected to 5GHz make sure you switch over to the 2.4GHz network and try again.

3. Trying to connect to an Enterprise or Captive network?

Aura does support captive portals and enterprise networks. These networks are common for large corporations, hotels, or enterprises and function as an additional security measure before establishing a connection to the internet.

A captive portal is a web page that requires a username and password or that you click a box before you can access the internet. The steps to connect to an enterprise or captive network are a little tricky, so please don't hesitate to reach out to our Support team if you need help.

Click here for step by step instructions on how to connect Aura to an enterprise WiFi network. 

4. Still can't connect?

Try our troubleshooting tips for reconnecting the frame to WiFi, or contact Support for help.

 

If you require further assistance please don't hesitate to contact Aura's Customer Support by emailing help@auraframes.comor calling 646-630-7237.

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