My frame won't connect to WiFi. What should I do?

First, please make sure your phone has Bluetooth enabled and that you are connected to your home WiFi before plugging in the frame and opening the app. Please ensure you are standing close enough to the frame to enable the bluetooth connection to work.

When prompted, select the icon on your phone that corresponds with the numbers on the frame. If you are connected to your home WiFi, once you click the icon that corresponds to the numbers on your frame, you will see a screen called "Accessory Setup." Your home WiFi network will be pre-checked and below it will have an Accessory Name, for example, AURA-1234. Click the "Next" button on the top right of the screen and your phone will send your WiFi credentials to the frame. Once it has connected successfully, click the "Done" button on the top right.

If you are not already connected to your home WiFi when setting up the frame, once you click the icon that corresponds to the numbers on your frame, you will be asked to enter in your WiFi name and password. Click "Next" to send this to your frame and connect it to WiFi. 

If your WiFi network information has changed or you moved to a new location and need to reconnect the frame to WiFi, you can change WiFi networks in the Aura App under Settings. To do this, open the Aura App, tap on Settings in the upper right corner of the screen, and select the frame you are using. Tap "WiFi Network" and you'll be prompted to enter your new network name and password. You'll need to have Bluetooth turned on and be in close proximity to the frame for this to work properly.

If you require further assistance to connect your frame to WiFi please contact customer service at help@auraframes.com

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request