Skip to main content
Our team is here to help!
We're not currently experiencing any production or shipping delays.
Digital Frames
Help
Star Copy 3
Star Copy 3
Star Copy 3
Star Copy 3
Star Copy 3
1399 Reviews
Shop Now
hamburger-menu
Welcome to Aura Customer Care
Support starts here
Gift Setup
Frame Setup
App Overview
Privacy
Aura Help Center
Troubleshooting
Connection Issues
Connection Issues
Frame doesn't connect to the WiFi network
Loss of WiFi Connection
Where to find my Aura frame's MAC address?
Issues with your Bluetooth connection
2.4GHz (802.11 b/g/n) vs 5GHz (802.11 ac) WiFi Connection
Connecting to a Captive Portal
Connecting to an Enterprise Network
Not what you're looking for?
Contact Customer Care