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How it Works
Gift Aura
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Troubleshooting
Information and support on issues with your account, app or frame.
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Aura Help Center
Troubleshooting
Connection Issues
Previously Connected Frame Showing “Connected – Please Add Photos”
New frame doesn't connect to the WiFi network
Loss of WiFi Connection
Where to find my Aura frame's MAC address?
Issues with Bluetooth
2.4GHz vs 5GHz WiFi Connection
See all 8 articles
Photo Issues
My frame is stuck on "Loading Photos" message
My app or frame doesn't show all photos or videos
Frame stuck on the same photo
Frame displaying photos / videos that I never added
Other Issues
On Screen System Messages
My frame displays a white spinning circle/reboot loop.
Does Aura offer Phone Support?
Resetting your Aura Frame (Video)
Finding your Aura Frame's Serial Number
Logging out of your Aura App
See all 9 articles
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